Complaints

Tell us about your concern

It is our constant endeavour to provide our customers with high standards of service. However, in the unlikely event of our services not meeting your expectations, we would like to hear from you. For speedy resolution of your complaints, it is important that you write to the correct email address as explained below.

Employers

If you are an employer who is using our services or looking to buy our services and you have any complaints regarding our services, please email your complaints to cr@bonjanjob.com. Normally, all complaints are attended to within 1 working day.

Job Seekers

If you are a jobseeker and you have any complaint relating to accessing your account, or any queries related to how BonJanJob can help you find your next job, please email your complaint or query to info@bonjanjob.com. All emails received will normally be responded to within 1–2 working days.

Escalation

If you have already written your complaint and it is not resolved to your satisfaction, you may escalate your complaint to our Customer Service Head. Please write to crhead@bonjanjob.com to escalate the complaint, and our Customer Service Head will personally look into all such complaints. If your complaint is critical and in the absence of a satisfactory response from us, you may write to our Headquarters at ceo@bonjanjob.com.